Designing Design Departments
I believe in the power of design for the public good. As older and more traditional companies adopt design, we, as a community of designers, have the ability to do more for society.
Recently, I gave a lightning Defuse talk on the subject
e-commerce and qualitative research
Often when we talk about e-commerce we talk about quantitive data, but qualitative user data can reveal powerful insights. I discuss this in E&O’s podcast